Privacy Policy

Last updated: February 14, 2026

SmartLink ("we", "our", "us") operates the SmartLink delivery management application. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• Account Information: Name, email address, phone number for authentication and communication.
• Location Data: Real-time GPS location from riders during active deliveries, and delivery/pickup addresses from merchants and customers.
• Order Information: Delivery details, addresses, delivery proof images, and order history.
• Device Information: Device type, operating system, and app version for service improvement.

2. How We Use Your Information

• Provide real-time delivery tracking between customers, merchants, and riders
• Process and fulfill delivery orders
• Enable communication related to deliveries
• Improve our services and user experience
• Send delivery status notifications

3. Location Data

We collect location data from riders only when actively delivering orders. Customers and merchants provide delivery/pickup addresses as part of the order process. Location data is used exclusively for:

• Real-time delivery tracking
• Route optimization for riders
• Providing accurate delivery status to customers

Users can disable location services through device settings. This will limit app functionality for features that require location access.

4. Data Sharing

We do not sell your personal information. We share data only:

• Between app users (customers, merchants, riders) as necessary for delivery operations
• With service providers who assist in app operations (cloud hosting, maps)
• When required by law or legal process

5. Data Security

We implement industry-standard security measures including HTTPS encryption, secure authentication with token-based access, and regular security practices to protect your data.

6. Data Retention

We retain user data for as long as your account is active. You can request account deletion at any time by contacting us.

7. Children's Privacy

SmartLink is not intended for users under 18. We do not knowingly collect information from children.

8. Your Rights

You have the right to:

• Access your personal data
• Request data correction or deletion
• Opt-out of location tracking (with functional limitations)
• Withdraw consent at any time

9. Contact Us

For privacy-related questions or requests:

Website: smartlinks.softblend.in

10. Changes to This Policy

We may update this policy periodically. Continued use of the app after changes constitutes acceptance of the updated policy.